At RP Trending Store, a business owned by Rohit Paul, based in Lanka, Assam, India, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or make a purchase on our website.GSTIN: 18GSEPP6915D1ZI1. Information We Collect Full name Email address Phone number Shipping and billing address Order and purchase history Payment information (processed securely via Razorpay — we do not store your card, UPI, or bank details on our servers) Account login details, if you create an account 2. How We Collect Your InformationWe collect information when you: Create an account or place an order on our website Contact us through our Contact Us page or customer support Subscribe to offers, newsletters, or promotions 3. How We Use Your Information Process and deliver your orders Communicate with you regarding orders, offers, or support queries Improve our products, services, and website experience Comply with legal and tax (GST) obligations Send promotional offers, only if you've opted in 4. How We Protect Your DataOur website is hosted and managed on Odoo, a globally recognized e-commerce platform that ensures your data is stored using industry-standard security practices, including encrypted data storage and secure servers. Payment transactions are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store your payment card or banking details. Access to your personal data is restricted to authorized personnel only. 5. Sharing of InformationWe do not sell or rent your personal information to third parties. We may share your data only with: Odoo (our website hosting and e-commerce platform provider) Razorpay (for secure payment processing) Shipping and courier partners (to deliver your orders) Government or legal authorities, if required by law (including GST/tax authorities) 6. CookiesOur website may use basic cookies necessary for website functionality (such as keeping items in your cart or maintaining your login session). We currently do not use third-party tracking tools like Google Analytics or Facebook Pixel.7. Your RightsYou have the right to: Access the personal information we hold about you Request correction of inaccurate data Request deletion of your data, subject to legal/order-related obligations Opt out of promotional emails or messages at any time To exercise these rights, contact us at [Insert your email/phone].8. Data RetentionWe retain your personal information only as long as necessary to fulfill orders, provide customer support, and meet legal or tax obligations.9. Children's PrivacyOur website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.10. Changes to This PolicyWe may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.11. Contact UsRP Trending Store Owned by Rohit Paul Lanka, Assam, India GSTIN: 18GSEPP6915D1ZI📧 Email: [rohitpaul8453@gmail.com] 📞 Phone: [8638387420]

At RP Trending Store, we strive to get your orders to you as quickly and safely as possible, while also protecting both our customers and our business from fraud. Please read our shipping policy carefully below.

1. Pre-Dispatch Product Verification

• Before dispatching your order, we send you the actual image of the product that will be shipped to you (via [Insert: email/WhatsApp/SMS]).
• This step ensures full transparency and lets you confirm the exact item before it leaves our warehouse.

2. Order Processing Time

• Orders are processed within [Insert: e.g., 1-2 business days] after payment confirmation and product image approval.
• Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Destinations

• We currently ship across [Insert: all of India / specific states / also internationally].
• Some remote or restricted pin codes may not be serviceable by our courier partners; we will notify you if this affects your order.

4. Shipping Time

• Estimated delivery time is [Insert: e.g., 4-9 business days], depending on your location.
• Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

5. Shipping Charges

• Free shipping on all orders only processing fee charge of ₹20
• Shipping charges, if any, will be clearly displayed at checkout.

6. Order Tracking

• Once shipped, you will receive a tracking number via [Insert: email/SMS/WhatsApp] to track your shipment in real time.

7. Return Policy (7 Days)

We offer a 7-day return policy from the date of delivery, applicable to any reason, including but not limited to:

• Not satisfied with the product
• Product doesn't fit your needs
• Not in use / changed your mind

Return Process:

1. Customer must first send us a real image/video of the product they wish to return, within 7 days of delivery.
2. This step is required as a fraud and spam protection measure, ensuring the return request is genuine and the product matches what was shipped.
3. Once the image is verified, we will initiate the return pickup/instructions.
4. Upon receiving the returned product, we will inspect it and process your refund.

Return Condition Requirements:

The product must be returned in the following condition to be eligible for a refund:

• Brand new / unused condition
• No major scratches or damage
• All original parts, accessories, and packaging included (nothing missing)

⚠️ Returns that do not meet these conditions may be rejected, or a partial refund may be issued at our discretion.

8. Refund Timeline

• Once the returned product is received and inspected, refunds will be processed within [Insert: e.g., 5-7 business days] to the original payment method.

9. Damaged or Missing Items on Delivery

• If you receive a damaged product or missing item, contact us within [Insert: e.g., 48 hours] of delivery with photos/videos, and we will resolve it as per this policy.

10. Incorrect Address

• Please ensure your shipping address is accurate. RP Trending Store is not responsible for delays due to incorrect/incomplete addresses. Re-shipping charges may apply if a package is returned due to address errors.

11. Contact Us

For shipping or return-related questions:

RP Trending Store

Owned by Rohit Paul

Lanka, Assam, India

GSTIN: 18GSEPP6915D1ZI

📧 Email: [Insert email]

📞 Phone: [8638387420]